The growing digitization has placed a number of never known before demands on identity services. To meet these outstanding demands, brands need strong customer and workforce data management schemes that drive most aspects of mobile,web and Internet of things engagement and productivity. Those early 90’s legacy identity management platforms were not capable of handling these new use cases. Hence the requirement of today’s modernized customer identity management has become essential.
Early age identity management systems were tend to manage employee data and grant access to internal systems within well-defined firewalls. But today’s situation is vastly different. Today organizations require a platform that can manage customer identity data collection, use and share along with the workforce system access. Customer identity management is tangled with strategic business objectives and that requires an entire new set of capabilities which includes:
- Capable of handling identities and associated data at a massive scale in the millions rather than thousands.
- Must ensure data security in complex ecosystems that have multiple end points.
- Must be capable of unify data from different data silos and should offer a unified customer view.
- Should drive seamless and consistent experience by collecting and delivering data across multiple channels.
- Must support the quick deployment policies of newly launched identity data dependent apps via APIs.
- Must support Social Login as well as adaptive and step-up authentication.
- Must be capable of capturing customer preferences and enforce it across all customer touch points to support personalized, one to one customer experience.
All these demands force enterprises to adopt a highly modernized identity management solution that we have never experienced before. Many IT professional are aware enough and they are replacing their legacy servers and identity access management platforms with the modern platforms that are capable of meeting this new criteria as well as to gain performance and cost improvements over outdated technologies.
There are several best practices available that ensure successful transitions to the new customer identity management systems that too in the minimal downtime and without jeopardizing with the security and integrity of data.
Bi-directional sync your data during the migration period!
Simultaneously operate the old and new systems for a period of time before completely eliminating the legacy servers. This will ensure the security of data throughout the entire process.
By automating migration of schemes and configurations!
It is agreeable that old and new systems will be different in terms of features and this can be a real tough challenge while migrating traditional schemes and configurations. Use automated tools to resolve the dependencies and avoid manual application changes.
Whatever option you are evaluating and planning to implement, it should support the digital business initiatives, work productivity and improve overall customer experience.